Support
Something not working?
Write to hola@rafalajirafa.app. The person who makes the app reads and answers it, within a day or two. In English or Spanish.
Tell me what happened and on which iPhone. That's enough.
Everyday things
How do I write something down?
In Agenda, tap the field at the top, type and press Return. It lands in Today. To send it to another day, swipe it left or drag it to the section you want. If there is nothing for today, you can also write from Home.
How do I check off, move, flag or delete a task?
Check off: tap the circle. Move to tomorrow or someday: swipe left, or drag. Important or delete: swipe right. Tapping the text opens its sheet, where you can fix the text, set a time, break it into steps or start a focus on it.
What do "Where do I start" and "Break it into steps" do?
"Where do I start" sorts today and suggests the first task, with its reason. From there, "Just this" shows a single task full screen. "Break it into steps" turns a task into 3 to 5 steps; the first takes less than 5 minutes. Steps are saved inside the task and checked off one by one.
How does focus work?
In Focus you pick 10, 15, 25 or any time between 5 and 90 minutes, and tie it to a task if you like. You can pause and end early; what you did still counts. When you complete it, Rafa offers a 10-minute break. The countdown stays on the lock screen and in the Dynamic Island even if you close the app.
Reminders
Reminders don't arrive
Check three things. First, that Rafa has permission: on the iPhone, Settings, Notifications, Rafa, with "Allow Notifications" on. Second, that the reminder is turned on in Rafa's Settings and its time falls within your reminder hours (8 to 21 by default). Third, that no Focus mode is silencing Rafa. During a focus session reminders wait until it ends: that's on purpose.
The focus doesn't sound when it ends
The end alert uses the iPhone's sound. Check that the focus sound is on in Rafa's Settings and that the iPhone isn't silenced or in a Focus mode.
The AI
Rafa says "no signal" or "out of hints"
That's normal. Both features always answer with the app's own logic; if the AI isn't available, because there's no connection or you've used the free hints for the day or month, Rafa says so in one line and answers anyway with her own thinking. Hints come back the next day and on the first of each month.
Can I turn the AI off?
Yes, in Settings. With AI off, nothing leaves your device. What leaves with AI on is described in the privacy policy.
Pro
I bought Pro and it isn't active
In Rafa's Settings, tap "Restore purchases". If you paid with the same Apple account, it activates right away. If not, write to us.
How do I cancel the subscription?
Apple manages subscriptions. On the iPhone: Settings, your name, Subscriptions, Rafa Pro. You can also follow Apple's instructions. After cancelling you keep Pro until the end of the paid period, and your data stays on your device.
What about a refund?
Refunds are decided by Apple, not by us. Request one at reportaproblem.apple.com.
Can Pro be shared with family?
Yes. All three plans support Apple Family Sharing.
Your data
I want to delete everything
In Rafa's Settings, at the bottom, "Start over" deletes your tasks, steps, wins, leaves and settings on that device and returns to the welcome. It can't be undone. Deleting the app does the same.
What data do you have about me?
None. There is no account and we collect nothing. The details are in the privacy policy.
I found a bug
Thanks for telling us. Write to hola@rafalajirafa.app with what you were doing, what you expected and what happened, plus your iPhone or iPad and iOS version. A screenshot helps a lot. Ideas go to the same address.